Refund & cancellation policy
What happens when a payment does not go through.
Failed payments
If the payment gateway collects your money but the biller rejects the bill, the amount is refunded automatically to your original payment method. Bank timelines apply — refunds usually reach your account within 5–7 working days.
Pending payments
If a payment shows "pending" we are waiting for the biller or bank to confirm. Please do not pay again. We track it until it is either completed or refunded, and you can raise a complaint from your dashboard or through our contact page with the reference number.
Successful payments
Once a biller has accepted a bill payment it generally cannot be reversed by us. If you paid the wrong amount or the wrong account number, contact the biller — we will help you raise the request through the BBPS complaint process where available, but recovery depends on the biller.
Insurance premiums
Cancellation and refund of a premium is governed by the insurer's policy terms and the free-look rules that apply to your policy.
Travel
Cancellation charges and refunds follow the bus operator's or railway's own rules. Any service fee we have collected will be stated when we confirm your request.
How to reach us
Use the contact page and quote your transaction or enquiry reference.